The Federal Competition and Consumer Protection Commission has reminded airlines that passengers must be properly cared for when flights are delayed or cancelled.
Speaking on a Channels TV programme, the agency’s Director of Corporate Affairs, Ondaje Ijagwu, explained that airlines are required to provide basic support such as refreshments and communication assistance during delays.
He noted that passengers should receive refreshments after initial delays, while extended waiting periods may require additional help, including airtime to enable communication with family or associates.
Ijagwu added that the level of support increases depending on how long passengers are stranded. In cases of sudden cancellations after prolonged waiting, airlines may also be expected to provide transport and, where necessary, accommodation.
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He stressed that airlines have a responsibility to act reasonably and support affected travellers, even beyond strict legal requirements.
The commission also clarified that each case is assessed individually, based on factors such as the duration of the delay and how the airline responds to the situation.
This reminder comes amid growing complaints from passengers over frequent delays, rescheduling, and cancellations across Nigerian airports, including incidents at Nnamdi Azikiwe International Airport, where travellers were recently stranded without adequate assistance.
Industry challenges, particularly the rising cost of Jet A1 aviation fuel, have been blamed for the disruptions. Airline operators say fuel prices have surged sharply in recent weeks, increasing operational pressure.
Meanwhile, the Minister of Aviation, Festus Keyamo, has indicated that higher airfares may be unavoidable as airlines struggle to stay operational.
