The Rivers State Contributory Health Protection Programme (RIVCHPP) has expressed concern over lapses in service delivery at some healthcare facilities and urged health workers to be more committed to providing quality care to enrollees.
The Executive Secretary of RIVCHPP, Dr. Vetty Agala, said the attitude of some healthcare workers remains one of the challenges affecting the effective implementation of the state’s social health insurance scheme.
Represented by Goodness Enyindah, Dr. Agala made the remarks during a quality assessment visit to selected primary healthcare facilities in Obio/Akpor Local Government Area on Tuesday, July 7, 2026.
She stressed that the programme’s promise of affordable, high-quality healthcare can only be achieved if health workers discharge their responsibilities diligently and professionally.
During the assessment, the RIVCHPP team identified several operational challenges affecting the quality and efficiency of healthcare service delivery in the facilities visited.
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The agency also cautioned healthcare providers against practices that fall short of acceptable professional standards, while reaffirming its commitment to the prompt payment of capitation and service fees to accredited facilities.
Despite the observed shortcomings, the assessment revealed improvements in access to healthcare services across several communities, a development the team attributed to the innovative initiatives of the state health insurance programme.
The team noted that the findings underscored the need for sustained investment in strengthening the healthcare workforce and improving service delivery across the state.
RIVCHPP also encouraged healthcare facilities to intensify enrollee mobilisation and registration into the health insurance scheme, noting that increased enrolment would boost capitation payments, strengthen facility capacity and enhance the delivery of sustainable quality healthcare services.
The first phase of the assessment covered the Model Primary Healthcare Centres (MPHCs) in Mbuosimini, Rumuolumeni, Rumuepirikom and Rumueme, all in Obio/Akpor Local Government Area.
