Nigeria’s telecommunications regulator, the Nigerian Communications Commission (NCC), has emerged as one of the country’s highest performing federal agencies in the latest government evaluation of public institutions, highlighting its growing focus on digital governance, regulatory transparency and consumer protection.
The NCC secured third place in the 2026 Public Service Reforms Performance Assessment conducted by the Bureau of Public Service Reforms (BPSR), finishing behind the Nigerian Investment Promotion Commission (NIPC) and the Nigerian Export Promotion Council (NEPC).
The assessment measured the performance of ministries, departments and agencies using key governance indicators, including compliance with the Freedom of Information Act, fiscal transparency, institutional self-evaluation processes and the effectiveness of official digital platforms.
The recognition comes as the telecom regulator continues to implement reforms aimed at improving accountability, strengthening consumer confidence and enhancing oversight of Nigeria’s rapidly expanding digital communications sector.
Receiving the award on behalf of the Executive Vice Chairman and Chief Executive Officer of the NCC, Aminu Maida, the commission’s Executive Commissioner for Technical Services, Abraham Oshadami, described the ranking as an affirmation of the regulator’s ongoing reform agenda.
“This recognition acknowledges our ongoing reform efforts and underscores the need to sustain them,” Oshadami said during the presentation ceremony in Abuja.
According to him, the assessment reflects the commission’s commitment to delivering better telecommunications services through improved transparency, stronger regulatory standards and greater responsiveness to consumers.
Over the past two years, the NCC has introduced several initiatives designed to modernise telecom regulation and improve public access to industry information.
Among them is the National Coverage Map, a digital platform that provides near real-time information on mobile network availability across Nigeria. The commission has also introduced quarterly network performance reports to improve visibility into operators’ service quality and strengthen accountability across the industry.
In addition, the regulator has directed telecommunications operators to present tariff information in a clearer and more consumer-friendly format while tightening corporate governance requirements for licensed operators.
The reforms are being implemented as Nigeria’s telecommunications industry faces increasing pressure from rising operating costs, infrastructure challenges and growing demand for reliable broadband and digital connectivity.
Director General of the Bureau of Public Service Reforms, Dasuki Arabi, said the annual assessment recognises government institutions that have demonstrated measurable progress in public sector reform, transparency, accountability and service delivery.
The latest ranking also builds on the NCC’s performance in the previous assessment, where it was recognised as the second-best-performing federal agency for the quality of its official website. Unlike the earlier evaluation, this year’s assessment covered broader institutional and governance performance, offering a more comprehensive picture of operational effectiveness.
