A customer of Standard Chartered Bank Nigeria Limited has accused the bank of delaying the transfer of funds in his account following its decision to close the account as part of its alleged exit from personal banking.
The customer, Charles Igbinidu, a Nigerian resident in the United States, said the bank notified him by email that his account had been closed and advised him to contact its representatives regarding any outstanding balance.
Igbinidu said he subsequently requested that the funds be transferred to his United Bank for Africa (UBA) account and provided the necessary details.
In an email signed by Peter Okuyelu, a Client Experience Analyst, the bank asked him to complete and return a form, assuring him that the funds would be transferred to his nominated account after receiving the required documentation.
The bank also clarified that transfers could be made to commercial banks but not to fintech institutions.
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According to Igbinidu, he submitted the completed form alongside his UBA account details and a copy of his passport’s data page.
However, he later received another message from Linda Ejiogu, a Client Experience Analyst, requesting that he also close his US dollar account due to an outstanding debit balance of $20.49, representing an annual debit card fee.
Igbinidu said he disputed the charge, explaining that he had not owned a debit card linked to the account for nearly 10 years.
He added that Ejiogu subsequently confirmed that the issue had been resolved.
However, after waiting for about a month without receiving the funds, Igbinidu contacted the bank to inquire about the delay.
He said Okuyelu informed him that his transfer request had been rejected because of an “irregular signature”.
The bank reportedly asked him to sign the forms in accordance with the signature in its records and provide his registered phone number for further verification.
