Over 75 million telecom subscribers have received compensation from mobile network operators (MNOs) following regulatory directives aimed at rectifying the inadequate quality of service experienced by consumers, as stated by the Nigerian Communications Commission (NCC) on Tuesday.
The commission disclosed this information in a statement after the 109th meeting of its governing board, during which members assessed the implementation of measures designed to enhance service delivery within the telecommunications sector.
In March, the NCC issued an order mandating MNOs to provide compensation to subscribers affected by substandard service quality in areas where the established service quality standards were not fulfilled.
”The board acknowledged significant progress in the execution of the commission’s directive, particularly noting that full compliance has led to compensation being offered to over 75 million impacted subscribers,” the commission remarked.
This development arises amidst ongoing complaints from telecom users regarding issues such as dropped calls, network congestion, poor voice quality, and slow internet connectivity in various regions of the country.
The NCC urged consumers to continue their engagement with the commission as it strives to enhance service quality and safeguard subscriber interests.
According to the regulator, the Co-location and Infrastructure Sharing Licensees (TowerCos) have only partially adhered to the directive that requires them to establish escrow accounts with the complete amount of the regulatory fines for infrastructure reinvestment.
”While acknowledging the progress achieved thus far, the board stressed the necessity of full compliance to ensure that the desired infrastructure improvements are realized in a sustainable manner,” the NCC stated.
Over 75 million Subscribers Compensated For Poor Network Service – NCC
