The Federal Competition and Consumer Protection Commission (FCCPC) has identified energy, fintech, and telecommunications as the sectors attracting the most consumer grievances nationwide.
FCCPC Executive Vice Chairman Tunji Bello disclosed this during a briefing with newsmen at the Presidential Villa, Abuja, on Thursday 12, March 2026. He reported that the commission receives approximately 25,000 complaints each year via multiple channels.
As of March 2026, the FCCPC has recovered more than N20 billion for affected consumers, up from N10 billion recorded in October 2025. Between March and August 2025 alone, over 9,000 cases were resolved, yielding more than N10 billion in refunds.
Bello highlighted electricity supply issues as a primary source of complaints in the energy sector, citing recent enforcement action against a distribution company in Lagos. In fintech, consumers frequently report exploitative loan terms, including excessive interest rates upon repayment.
Telecommunications and banking also feature prominently among grievances. The commission has taken steps to curb anti-competitive practices, including collaborating with the Nigerian Communications Commission to halve a proposed 100% telecom tariff hike last year.
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Amid geopolitical tensions in the Middle East involving the United States, Israel, and Iran, the FCCPC has deployed nationwide monitors to track petrol and essential commodity prices, preventing exploitation by suppliers and retailers. Bello emphasised collaboration with petroleum regulators to enforce compliance.
In aviation, investigations into alleged price-fixing by five or six airlines during the December 2025 festive season have concluded. Ticket prices surged from N45,000 to N50,000 to as high as N670,000, prompting public outcry on social media. Bello indicated that a final report, including potential refunds to passengers and penalties, will be released soon.
The commission is also probing cement pricing nationwide following widespread complaints.
FCCPC officials clarified that the agency does not control prices but prevents exploitation. In electricity, Band A customers are entitled to at least 20 hours of daily supply, with evidence-based complaints required for action.
Since the Federal Competition and Consumer Protection Act’s implementation in 2019, the commission has prosecuted over 25 cases and has more than 30 matters pending in courts.
