The Nigerian Electricity Regulatory Commission (NERC) has concluded a three-day capacity-building programme for members of its Forum Offices nationwide to improve the resolution of electricity consumer complaints.
The training, themed “Strengthening Forum Members in Delivering Quality Rulings and Resolution of Complaints,” focused on enhancing members’ ability to adjudicate customer complaints and resolve disputes within the Nigerian Electricity Supply Industry.
Speaking at the programme, NERC Chairman, Dr Musiliu Oseni, represented by the Director of the Economic Regulation Division, Abba Terab, commended participants for their commitment to protecting consumer rights and improving service delivery by electricity distribution companies (DisCos).
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Oseni stressed the need for continuous training to keep forum members informed about developments in the electricity market and changes in the legal and regulatory framework.
Also speaking, NERC Commissioner for Stakeholder Management, Aisha Mahmud, represented by Regina Osuagwu, described the contributions of forum members as vital to the commission and electricity consumers across the country.
She noted that ongoing reforms in the electricity sector made regular capacity-building essential for effective complaint handling and dispute resolution.
