The Nigerian Communications Commission has recognized the increasing public discontent regarding inadequate telecommunications services in various regions of the country, assuring citizens that measures are being implemented to enhance network quality and service provision.
In a statement issued by the Commission’s Head of Public Affairs, Nnena Ukoha, the NCC acknowledged that consumers are still facing issues such as dropped calls, sluggish internet speeds, unreliable data connections, and service interruptions that impact their daily lives.
The Commission emphasized that telecommunications services are now essential for business, education, healthcare, and social engagement, asserting that consumers are entitled to dependable services and fair value for their expenditures.
As stated by the NCC, enhancing Quality of Service has been a significant regulatory focus over the last two years.
The Commission indicated that it has increased its monitoring of Mobile Network Operators, Internet Service Providers, and Tower Companies, while also reinforcing oversight and collaboration with pertinent institutions to address structural issues that hinder service delivery.
The Commission revealed that the telecommunications industry is currently experiencing one of its most extensive network expansion and modernization initiatives in recent years, following a period of significant under-investment.
It disclosed that in 2025 alone, Mobile Network Operators invested over N2.13 trillion in network infrastructure and enhancements, while Tower Companies allocated an additional N373.8 billion to facilitate the expansion.
These investments resulted in the addition and upgrading of more than 2,800 telecommunications sites across the nation.
The NCC stated that the interventions encompassed the rollout of faster 4G and 5G technologies, the expansion of fiber infrastructure, enhanced network resilience, targeted upgrades in high-demand urban areas, and outreach to underserved communities.
The Commission indicated that the expansion persisted into 2026, with commitments obtained for the addition and enhancement of over 12,000 sites this year, nearly 3,000 of which have already been finalized.
It also revealed that more than 730 new 5G sites had been established across 27 states in 2026.
The regulator additionally mentioned that it had enabled the reallocation of underutilized radio spectrum among major operators to enhance network efficiency, capacity, and overall service quality.
The NCC reiterated its dedication to ensuring that Nigerians benefit from reliable, affordable, and high-quality telecommunications services, emphasizing that the industry must now provide measurable improvements for the benefit of consumers and the broader economy.
