Airtel Nigeria has introduced a new self-service WhatsApp chatbot, Airtel Assist, as part of its ongoing efforts to improve customer experience and accelerate digital transformation.
The chatbot, accessible 24/7, enables subscribers to check balances, recharge airtime or data, make payments, resolve service issues, and receive tailored assistance—all within the WhatsApp platform.
According to Airtel Nigeria, the service is designed to meet the needs of millions of customers who use the messaging app daily, offering a faster, more secure and convenient way to interact with the network.
Speaking on the launch, Airtel Nigeria’s Chief Executive Officer, Dinesh Balsingh, said the initiative reflects the company’s strategy of connecting with customers through platforms they already use and trust.
“This is Airtel meeting Nigerians exactly where they are—on WhatsApp. It is fast, secure, and always available, built to serve people with real needs in real time,” he said.
Also Read: http://Federal Government Expands 3MTT to Create Jobs Through Outsourcing
Director of Marketing, Ismail Adeshina, explained that the chatbot was created to merge convenience with customer-focused support, while Head of Digital Products and Innovation, Oyebowale Akideinde, highlighted its alignment with local consumer behaviour.
“With Airtel Assist, we are unlocking a more human way to connect on one of Nigeria’s favourite digital platforms. Customers can now recharge, check balances, and get help instantly,” Akideinde said.
The operator noted that Airtel Assist leverages artificial intelligence to reduce wait times and deliver secure, personalised interactions, reinforcing its positioning as a customer-first and innovation-driven brand in Nigeria’s telecommunications sector.
